At juan36, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a player on our platform. We are committed to handling your information with transparency and care.
These highlights summarize how juan36 approaches data privacy. The full legal details are in the policy sections below — all players are required to read the complete document.
juan36 uses industry-standard encryption and security protocols to protect your personal and financial data from unauthorized access, disclosure, or misuse at every point of interaction with our platform.
juan36 does not sell, rent, or trade your personal information to third-party marketers or advertisers. Your data is used solely to operate the platform, verify your identity, process transactions, and comply with Philippine law.
As a juan36 player, you have the right to access, correct, and request deletion of your personal data, subject to our legal retention obligations. Contact our support team to exercise any of your data rights.
juan36 operates in full compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations as enforced by the National Privacy Commission (NPC).
You can opt out of receiving promotional communications from juan36 at any time. Simply update your notification preferences in your account settings or contact our support team to be removed from marketing lists.
juan36 only collects the personal data that is strictly necessary to operate the platform, verify player identity, process payments, and comply with PAGCOR regulations and Philippine anti-money laundering laws.
juan36 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that when you share your personal information with us — whether during registration, when making a deposit, or when contacting our support team — you are placing trust in us to handle that information responsibly.
This Policy applies to all personal data collected through the juan36 website, mobile platform, live chat, email communications, and any other channel through which you interact with juan36. By accessing or using the juan36 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
If you do not agree with any part of this Policy, please discontinue your use of the juan36 platform. For questions about how your data is handled, our support team is available 24/7 via live chat.
For the purposes of the Data Privacy Act of 2012 and its implementing rules and regulations, juan36 acts as the data controller in respect of the personal data collected from players and visitors on the platform. As data controller, juan36 determines the purposes and means of processing your personal data.
juan36 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data protection laws and this Privacy Policy. You may contact the DPO through our support team for any data privacy-related concerns.
juan36 collects the following categories of personal data from players and platform visitors:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, home address | Account communications, support, notifications |
| Financial Data | GCash number, bank account details, transaction history | Deposit and withdrawal processing, AML compliance |
| Technical Data | IP address, browser type, device ID, operating system | Security monitoring, fraud prevention, platform optimization |
| Usage Data | Pages visited, games played, session duration, click patterns | Platform improvement, personalization, responsible gaming monitoring |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, dispute resolution, quality assurance |
| Verification Documents | Passport, driver's license, utility bills, selfie photos | Identity verification, age verification, AML/KYC compliance |
juan36 collects personal data through the following means:
juan36 uses the personal data we collect for the following purposes:
juan36 processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:
juan36 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third-party service providers engaged by juan36 are required to process personal data only in accordance with our instructions and applicable data protection laws, and are prohibited from using your data for their own independent purposes.
juan36 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze platform usage. The following types of cookies may be used:
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the juan36 platform.
juan36 retains your personal data for as long as your account remains active and for such additional periods as required by applicable Philippine law and regulation. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.
juan36 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by juan36:
To exercise any of these rights, please contact our support team via live chat. We will respond to all verified data rights requests within thirty (30) days, as required by applicable law.
The juan36 platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. juan36 does not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings or balances associated with an underage account will be forfeited.
If you believe that a minor has registered on the juan36 platform, please contact our support team immediately so that we can investigate and take appropriate action.
juan36 primarily stores and processes personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international fraud prevention partners.
Where personal data is transferred outside the Philippines, juan36 ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements that require recipient parties to maintain data protection standards equivalent to those required under Philippine law.
juan36 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or in-platform notification.
Your continued use of the juan36 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way juan36 handles your personal data, please contact our Data Protection Officer through our support team. We are available 24 hours a day, 7 days a week via live chat on the platform.
You may also reach us by email at:
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. For more information on your rights under the Data Privacy Act of 2012, visit the NPC's official resources.
For responsible gaming concerns, self-exclusion requests, or account closure, please visit our Responsible Gaming page or contact our support team directly via live chat.
Your data is safe with us. Join thousands of Filipino players who trust juan36 for a secure, fair, and exciting gaming experience. Must be 21 or older to participate.